Ordering Information &
Fisherman's Headquarters, Inc.
"On the Causeway" Exit 63/Rt. 72
280 West 9th Street
Ship Bottom, NJ 08008
Outside NJ Toll -Free: 877.984.5400
Inside NJ Direct Line: 609.494.5739
Fax Line: 609.494.9271
To contact by email please copy and
paste the email address below into your email system and then take
out all of the (three) spaces. They are there to prevent
spam-bots. Please provide an accurate subject description to eliminate
accidental skimming. If you do not get a response within 24hrs
please email again or call.
Email: info @ fishermans
Store Hours: Open 7 days a week from
9am to 6pm EST, except on Sundays 9am to 4pm
Fisherman's Headquarters, Inc (FHQ)
is a brick and mortar
retail Bait & Tackle Pro Shop where professional sales consultants are
available for product information, advice, recommendations, and other
inquiries, by email or phone. If you request an item you do not
see in our online catalog, please contact us. We will attempt to
any item you may
need. Sorry, free shipping may not apply.
available in any denomination. They can be ordered by telephone or
Orders can be placed by calling during business
hours 7 days a week, all year long. During the Summer Season as
well as Early Fall and Late Spring our hours are extended so you may
call us earlier or later. Please
have your order details and billing information ready.
Please complete the
Fax Order Form , which can be faxed to us 24 hours a day at
609-494-9271. Please make sure all required information is clearly and
completely filled out. Failure to do so will lengthen processing time
and delay shipment.
Please complete the
Mail-In Order Form and mail to Fisherman’s Headquarters, Attn:
Mail Order Department, 280 W. 9th Street, Ship Bottom, NJ
Browse our on line selection,
http://www.fishermansheadquarters.com , to place orders utilizing
our secure shopping cart.
We accept the
Visa, MasterCard, and American Express for the fastest processing of
your order; however, international orders will require wire transfer
payment. We also accept US Postal Service
which allow for processing of your order upon receipt.
Personal and Certified
are also accepted; however, orders are not shipped until after the
check clears (up to 2+ weeks). Payments can also be made via
Wire Transfer bank-to-bank. Contact us for more information on this
very easy method of payment. Sorry,
Shipping Policy (Shipping, Handling & Insurance):
A flat shipping fee of $9.99 applies on all order under $125.
On orders to Alaska
and Hawaii, the customer will be charged the actual shipping cost (less
a $9.99 credit on orders of $125.00 or
more) as per USPS or UPS. If you request an expedited shipment method
the shipping fee will be the actual shipping cost (less a credit of
$9.99 on orders over $125) as per UPS or
GROUND SHIPPING ON ORDERS OVER $125
with the following restrictions:
Free ground shipping, handling, and insurance
applies to all orders shipped to an address within the 48
Contiguous US (AK & HI excluded) on which the merchandise total is $125
does not apply on packages over 108” in length (over length) or 130” in
length plus girth combined (oversize). If a freight carrier can be
contracted at the customer’s expense then we may be able to ship
packages that are oversized.
UPS Estimated 48USA Standard Ground
(Estimated transit times will vary during bad weather or
Coast orders for items only from G.Loomis and Grundens may
have shorter transit times without an upcharge for shipping.
West Coast States: CA, ID, MT, NV, OR & WA
international orders are subject to a handling charge of $10.00. The
customer will be charged the actual cost of shipping regardless of the
order amount. All packages are sent via United States Postal Service
Priority Mail International unless prior arrangements are made with the
customer. Visit www.usps.com in order to obtain a rate estimate.
Please contact us if you desire the United Parcel Service to be used as
the carrier for international orders. Credit card payment will not be
accepted on shipments that are not insurable or unable to be tracked.
MOST OVERSEAS ORDER WILL REQUIRE PAYMENT VIA WIRE TRANSFER.
Processing and Backorders:
We attempt to ship all
orders within one business day of receipt and strive to maintain
inventory on all items in our physical and on-line catalogs at all
times. If your order is for multiple items, and not all are in stock at
the time of the order, we will hold shipment and ship all items together
if the out of stock item(s) will be available for shipment within 10
business days. If the out of stock items will not be available for more
than 10 business days, we will ship out the in stock items upon receipt
of your order or learning of the delayed availability of the out of
stock items (but still within 10 business days). All backorder items are
held indefinitely unless we notify you otherwise or you cancel the
backorders. All backorder shipments are shipped free of charge via
ground shipping. In the case of a single item order from our physical or
on-line catalogs (but not a special order item) that does not ship
within 10 business days of receipt of the order, the item will be
shipped free of charge via ground method regardless of the amount of
order. On all orders $125 or over, all items will be shipped free of
charge, even if done so in separate shipments. The above applies only to
orders shipping to within the 48 contiguous USA. On orders shipping to
Alaska, Hawaii, and International Locations, we will contact you in the
event of a backorder in order to determine what you would like us to do,
as backorder shipping charges are not waived on backorders to these
The above “Order Processing and Backorders” statement does not
apply for items that are not available in distribution due to seasonal
material shortages or during the Holiday Season when demand is often
beyond possible availability. Holiday orders need to be placed well in
advance to have a higher assurance of delivery.
Returns & Exchanges:
Exchanges of Undesired Merchandise:
Returns of all
unused merchandise are accepted on a no questions asked basis for a
period of 10 days from the date of shipment provided all original
tag, packaging materials and accessories are returned to us. You
need not call us, simply send the package back to us at your expense,
making sure to make adequate arrangements for insurance. Please enclose
a copy of your invoice, your credit card information (or indicate if you
paid by check or money order), and a note explaining what you are
returning and the reason for return. If you desire an exchange, please
also indicate the item(s) you desire in replacement. A credit for the
merchandise expense will be issued upon receipt, when applicable.
Shipping and other charges will not be credited.
Damaged, or Mis-Shipped Merchandise:
If you receive
defective or damaged merchandise, or receive items other than those you
ordered, please contact us by phone immediately upon receipt of your
order. Replacement merchandise will be sent to you as soon as possible,
and you will be given instructions for return of the merchandise in
question. You will be given instructions so that no return shipping
costs are incurred.
FHQ makes no
warrantees. All warrantees issues may be brought to our attention in
order for guidance. We will happily assist (unlike many retail
establishments who just want your sale). It is our goal to satisfy our
customers to the best of our ability. We will handle the matter
appropriately. Most Manufacturer's Warrantee issues must be
dealt with the company of manufacture directly.
Security & Privacy:
So you can browse
and shop with confidence we provide a safe shopping environment
compliant with Payment Card Industry Standards (PCI). Our Online
Shopping Cart, Virtual Cart, by AmeriCart (the Internet's First Hosted
Shopping Cart) is equipped with a digital certificate security software,
VeriSign's Secure Socket Layer (SSL) Encryption and is tested
daily by McAfee's ScanAlert which displays the "HackerSafe" logo.
When ordering from our online shopping cart all information is encrypted
before transmitting to our secure e-commerce server where it stored in
its encrypted state for a brief period of time, until the order is
completely processes. The only access to the order is through our
secure payment gateway which un-codes the encrypted information. This
payment process is actually more secure than real world everyday commerce,
due to the encryption which make the information unusable if
Your Privacy is important to us! We want you to know because
you have the right to know. We collect and store the domain and host
from which you access the internet, Internet Protocol (IP) address of
your computer, the browser and operating system, date and time as well
as the website address from which you directly linked to our site. We
use this information to count the number of visitors in addition to
ensuring the site is compatible and useful. Most all of our customers
are logged into our "Mail List" database (Name, Address, Phone # and
email address). From time to time we might mail or email our customers
with information about new products, sales discounts or services. If
you wish to opt-out from our "Mail List" please call us at the above
phone number and request your name to be removed.
Your information is
only used to fulfill your order. The information we collect is solely
used by FHQ. Unlike many ecommerce site, we do not sell or rent this
information. Please note that in the case of a drop ship, the
manufacture will be provided the customer's shipping information (only
the name, address and phone #). We do not disclose any information
unless legally required to do so at the request of a government
are subject to change without notice.
We are not
responsible for typographical and photographical errors.
Not all products listed will always be
available and may need to be deleted from orders.
Not all products are
shippable to all areas due to federal, state and local laws.
We reserve the right to refuse any order
www.fishermansheadquarters.com as a whole design, graphics, source code,
and text (product descriptions are provided by many manufacturers then
tailored by staff based on our experience and review) are copyrighted by
Fisherman's Headquarters, Inc. The site is owned and operated by Fisherman's Headquarters, Inc.
The Name and Logos on this site are registered and
unregistered trade marks of Fisherman's Headquarters, Inc. Nothing on
this website can be construed without the prior written permission of Fisherman's