Ordering Info Get Quote Check  Cart Contact Us Home Page  
 

Bargains
Books, etc
Clothing
Equipment
Fly Fishing
Gift Suggestions
Line
Lures
Reels Index
Rods Index
Terminal Tackle
Penn Reel Parts


Additional Links

 

To Fishing Reports
Fish Facts
Weather Links
Hot Issues
Local Info
New Items
Photogallery
Regulations
Tides
About Us

 
Back To Previous Page

 

ORDERING METHODS:

Telephone: Orders can be placed by telephone (877-984-5400 outside NJ or 609-494-5739 inside NJ) 7 days a week between the hours of 9 am EST and 6 pm EST, except for Sundays (9 am EST to 4 pm EST). Please have your order and credit card information handy.

 

 Fax: Please complete the Mail-In or Fax Order Form, which can be faxed to us 24 hours a day at 609-494-9271. Please make sure all required information is clearly and completely filled out.

 

Mail: Orders can be written out on the Mail-In or Fax Order Form   and mailed to Fisherman’s Headquarters, Attn: Mail Order Department, 280 W. 9th Street, Ship Bottom, NJ 08008.

On-Line: Orders can be placed by visiting our website, http:// www.fishermansheadquarters.com, and utilizing our secure Virtual Cart.

 

SPECIAL ORDERS:

If you require an item you do not see in our catalog, please contact us. We will attempt to special order any item you may need.

 

GIFT CERTIFICATES:

Gift Certificates are available in any denomination. They can be ordered by telephone or on-line.

 

PAYMENT METHODS:

 

Credit Cards: We gladly accept Visa, MasterCard, and American Express. These allow for the fastest processing of your order.

 

Money Orders: We also accept US Postal Service Money Orders, which allow for processing of your order upon receipt.

 

Checks: Personal and Certified Checks are also accepted. Orders are not shipped out until after the check clears.

 

Sorry, No COD Orders.

 

CUSTOMER SERVICE:

Professional sales consultants are available for product information, advice, recommendations, and other inquiries, by calling (877-984-5400 outside NJ or 609-494-5739 inside NJ) 7 days a week between the hours of 9 am EST and 6 pm EST, except for Sundays (9 am EST to 4 pm EST).

 

RETURNS & EXCHANGES:


Returns & Exchanges of Undesired Merchandise: Returns of all unused merchandise are accepted on a no questions asked basis for a period of 10 days from the date of shipment provided all original packaging materials and accessories are returned to us. You need not call us, simply send the package back to us at your expense, making sure to make adequate arrangements for insurance. Please enclose a copy of your invoice, your credit card information (or indicate if you paid by check or money order), and a note explaining what you are returning and the reason for return. If you desire an exchange, please also indicate the item(s) you desire in replacement. A credit for the merchandise expense will be issued upon receipt, when applicable. Shipping and other charges will not be credited.

 

Defective, Damaged, or Mis-Shipped Merchandise: If you receive defective or damaged merchandise, or receive items other than those you ordered, please contact us by phone immediately upon receipt of your order. Replacement merchandise will be sent to you as soon as possible, and you will be given instructions for return of the merchandise in question. You will be given instructions so that no return shipping costs are incurred.

 

SHIPPING POLICY (Shipping, Handling, and Insurance):

 

*FREE GROUND SHIPPING ON ORDERS OVER $100 applies with the following restrictions:

 

Domestic Orders:  Free ground shipping, handling, and insurance applies to all orders shipped to an address within the 48 Contiguous US (AK & HI excluded) on which the merchandise total is $100 or over. A $6.99 charge applies on orders under $100. On orders to Alaska and Hawaii, the customer will be charged the actual shipping cost (less a $6.99 credit on orders of $100.00 or more). If you require an expedited shipment method the shipping expense charged will be the actual shipping cost (less a credit of $6.99 on orders over $100).

*FREE ground shipping does not apply on packages over 108” in length (overlength) or 130” in length plus girth combined (oversize). Packages of overlength or oversize dimensions may be shipped by a freight carrier (BAX Global/Burlington Air Express) at the customer’s expense. Visit BAX Global at www.baxworld.com for a rate estimate and contact us for additional details.

 

International Orders: All international orders are subject to a handling charge of $10.00. The customer will be charged the actual cost of shipping regardless of the order amount. All packages are sent via United States Postal Service International Express Mail unless prior arrangements are made with the customer. Visit www.usps.com in order to obtain a rate estimate. Please contact us if you desire a different shipment method, as credit card payment will not be accepted on shipment methods that are not insurable and able to be tracked.

 

Order Processing and Backorders: We attempt to ship all orders within one business day of receipt, and strive to maintain inventory on all items in our physical and on-line catalogs at all times. If your order is for multiple items, and not all are in stock at the time of the order, we will hold shipment and ship all items together if the out of stock item(s) will be available for shipment within 10 business days. If the out of stock items will not be available for more than 10 business days, we will ship out the in stock items upon receipt of your order or learning of the delayed availability of the out of stock items (but still within 10 business days). All backorder items are held indefinitely unless we notify you otherwise or you cancel the backorders. All backorder shipments are shipped free of charge via ground shipping. In the case of a single item order from our physical or on-line catalogs (but not a special order item) that does not ship within 10 business days of receipt of the order, the item will be shipped free of charge via ground method regardless of the amount of order. On all orders $100 or over, all items will be shipped free of charge, even if done so in separate shipments. The above applies only to orders shipping to within the 48 contiguous US. On orders shipping to Alaska, Hawaii, and International Locations, we will contact you in the event of a backorder in order to determine what you would like us to do, as backorder shipping charges are not waived on backorders to these locations.

 

DISCLAIMERS:

Prices and specifications are subject to change without notice.

We are not responsible for typographical and photographical errors.

Not all products listed will always be available and may need to be deleted from orders without notice.

Not all products in the catalog are shippable to all areas due to federal, state, and local laws.

We reserve the right to refuse any order without reason.

 

 

 

 

 

09/22/2007

 
 
   

Copyright © 1997 - 2007 Fisherman's Headquarters