Telephone: Orders can be placed by
telephone (877-984-5400 outside NJ or 609-494-5739
inside NJ) 7 days a week between the hours of 9 am EST
and 6 pm EST, except for Sundays (9 am EST to 4 pm EST).
Please have your order and credit card information
handy.
Fax:
Please complete the Mail-In or Fax Order Form, which can be
faxed to us 24 hours a day at 609-494-9271. Please make sure all
required information is clearly and completely filled out.
Mail:
Orders can be written out on the Mail-In or Fax Order Form
and mailed to Fisherman’s Headquarters, Attn: Mail Order
Department, 280 W. 9th Street, Ship Bottom, NJ 08008.
On-Line:
Orders can be placed by visiting our website, http://
www.fishermansheadquarters.com, and utilizing our secure
Virtual Cart.
SPECIAL ORDERS:
If you require
an item you do not see in our catalog, please contact us. We
will attempt to special order any item you may need.
GIFT
CERTIFICATES:
Gift
Certificates are available in any denomination. They can be
ordered by telephone or on-line.
PAYMENT
METHODS:
Credit Cards:
We
gladly accept Visa, MasterCard, and American Express. These
allow for the fastest processing of your order.
Money Orders:
We
also accept US Postal Service Money Orders, which allow for
processing of your order upon receipt.
Checks:
Personal
and Certified Checks are also accepted. Orders are not shipped
out until after the check clears.
Sorry, No COD
Orders.
CUSTOMER
SERVICE:
Professional
sales consultants are available for product information, advice,
recommendations, and other inquiries, by calling (877-984-5400
outside NJ or 609-494-5739 inside NJ) 7 days a week between the
hours of 9 am EST and 6 pm EST, except for Sundays (9 am EST to
4 pm EST).
RETURNS &
EXCHANGES:
Returns
& Exchanges of Undesired Merchandise:
Returns of all
unused merchandise are accepted on a no questions asked basis
for a period of 10 days from the date of shipment provided all
original packaging materials and accessories are returned to us.
You need not call us, simply send the package back to us at your
expense, making sure to make adequate arrangements for
insurance. Please enclose a copy of your invoice, your credit
card information (or indicate if you paid by check or money
order), and a note explaining what you are returning and the
reason for return. If you desire an exchange, please also
indicate the item(s) you desire in replacement. A credit for the
merchandise expense will be issued upon receipt, when
applicable. Shipping and other charges will not be credited.
Defective,
Damaged, or Mis-Shipped Merchandise:
If you receive
defective or damaged merchandise, or receive items other than
those you ordered, please contact us by phone immediately upon
receipt of your order. Replacement merchandise will be sent to
you as soon as possible, and you will be given instructions for
return of the merchandise in question. You will be given
instructions so that no return shipping costs are incurred.
SHIPPING POLICY
(Shipping, Handling, and Insurance):
*FREE
GROUND SHIPPING ON ORDERS OVER $100 applies with the following
restrictions:
Domestic
Orders:
Free ground shipping, handling, and insurance
applies to all orders shipped to an address within the 48
Contiguous US (AK & HI excluded) on which the merchandise total
is $100 or over. A $6.99 charge applies on orders under $100. On
orders to Alaska and Hawaii, the customer will be charged the
actual shipping cost (less a $6.99
credit on orders of $100.00 or more). If you require an
expedited shipment method the shipping expense charged will be
the actual shipping cost (less a credit of $6.99
on orders over $100).
*FREE
ground
shipping does not apply on packages over 108” in length (overlength)
or 130” in length plus girth combined (oversize). Packages of
overlength or oversize dimensions may be shipped by a freight
carrier (BAX Global/Burlington Air Express) at the customer’s
expense. Visit BAX Global at www.baxworld.com for a rate
estimate and contact us for additional details.
International
Orders:
All international orders are subject to a handling charge of
$10.00. The customer will be charged the actual cost of shipping
regardless of the order amount. All packages are sent via United
States Postal Service International Express Mail unless prior
arrangements are made with the customer. Visit www.usps.com
in order to obtain a rate estimate. Please contact us if you
desire a different shipment method, as credit card payment will
not be accepted on shipment methods that are not insurable and
able to be tracked.
Order
Processing and Backorders:
We attempt to
ship all orders within one business day of receipt, and strive
to maintain inventory on all items in our physical and on-line
catalogs at all times. If your order is for multiple items, and
not all are in stock at the time of the order, we will hold
shipment and ship all items together if the out of stock item(s)
will be available for shipment within 10 business days. If the
out of stock items will not be available for more than 10
business days, we will ship out the in stock items upon receipt
of your order or learning of the delayed availability of the out
of stock items (but still within 10 business days). All
backorder items are held indefinitely unless we notify you
otherwise or you cancel the backorders. All backorder shipments
are shipped free of charge via ground shipping. In the case of a
single item order from our physical or on-line catalogs (but not
a special order item) that does not ship within 10 business days
of receipt of the order, the item will be shipped free of charge
via ground method regardless of the amount of order. On all
orders $100 or over, all items will be shipped free of charge,
even if done so in separate shipments. The above applies only to
orders shipping to within the 48 contiguous US. On orders
shipping to Alaska, Hawaii, and International Locations, we will
contact you in the event of a backorder in order to determine
what you would like us to do, as backorder shipping charges are
not waived on backorders to these locations.
DISCLAIMERS:
Prices and
specifications are subject to change without notice.
We are not responsible for typographical and photographical
errors.
Not all products listed will always be available and may need to
be deleted from orders without notice.
Not all products in the catalog are shippable to all areas due
to federal, state, and local laws.
We reserve the right to refuse any order without reason.
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